Privacy Policy

Effective Date: 11 March 2025
Big George Custom Smokers (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit https://biggeorge.co.za/ (“website”).

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, contact details (email, phone), shipping and billing addresses, and payment details.
  • Browsing Information: IP address, browser type, device details, and website interactions through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders.
  • Improve customer service and website functionality.
  • Send promotional offers (only with your consent).
  • Comply with legal and regulatory requirements.

3. Data Protection & Security

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

4. Sharing of Information

We do not sell or rent your data. However, we may share information with:

  • Payment processors (e.g., PayFast) to complete transactions.
  • Courier services for order delivery.
  • Legal authorities if required by law.

5. Your Rights Under POPIA

Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

  • Access, update, or delete your personal data.
  • Opt out of marketing communications.
  • Lodge a complaint with the Information Regulator if your data rights are violated.

To exercise your rights, email biggeorge@biggeorge.co.za.

6. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page.

Shopping Basket